Support + FAQ

Shipping + Delivery

At Rituel Beauty our goal is to offer you the best shipping delivery, no matter where you live. Every day, we deliver to hundreds of customers across the United States, ensuring that we provide the very highest levels of responsiveness to you at all times.

Where do you sell and ship your products?

Currently we only sell our products within the United States. For our products we believe the fastest and most effective shipping service is the US Postal Service and it’s Priority Mail service. It’s quick, affordable and reliable.

How will I know when my order has shipped?

We want to keep you in the know! As soon as we assign a shipping label to your order, we’ll send you an email with tracking information.

Why hasn’t my tracking number updated?

Not to worry, carriers and tracking information sometimes require a little extra patience. Once an order has shipped, tracking information can take up to 48 hours to update. If it’s been over 48 hours without an update, we’ll investigate. Just send us an email at customer@rituel.com.

When can I expect my order to arrive?

We’re so excited for you to receive your shipment. Orders placed before 11AM PST ship same-day (weekends and U.S. holidays are excluded). Orders with US Postal Service Priority shipping will arrive in 1-3 business days.

How much is shipping?

Shipping is based upon the weight of the product and the carrier. We prefer to use the United States Postal Service USPS priority mail flat rate shipping for its speed and value. We will choose the appropriate size US Postal Service flat rate box or similar alternative to ship your order packed safely so it arrives undamaged.

My tracking says that my order was “delivered” but I never received it.

Carriers and tracking information can be confusing and inaccurate. It’s not uncommon for a shipment to experience some delays or for a carrier to mark an order delivered and not have it arrive until the next day. We want you to receive your order too, so we’re sorry for any trouble this may cause. If your order still hasn’t arrived 48 hours after it was estimated and/or marked as delivered, just send us an email at customer@rituel.com.

What if my package is damaged or missing?

If it's missing you will need to first track the product with the shipping carrier. We will not be able to assist unless the carrier states the packing is still out for delivery. If the carrier states the package has been delivered then you will need to first resolve that with the shipping carrier. If the product is damaged please follow the instructions below on processing a return

Returns

How do I make a return?

Please return the purchase within 30 days to be eligible for a refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

What products are eligible for return?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a Return Merchandise Authorization (RMA) form.

How do I start the return process?

To complete your return, we require a Return Merchandise Authorization (RMA) form. Please send an email with the subject Returns along with your order id to returns@rituel.com. The more information you can provide us on why you are returning the product will help us process your return faster. We will review your return request within 72 hours and reply with an approval or rejection. Please do not send the product back without an RMA because we will not be able to accept it and process your return.

How do I ship the product return?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When will I get a refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Can I exchange my purchase?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer@rituel.com and we will issue a Return Merchandise Number (RMA) number.  Do not send your product back without an RMA number or we will not be able to exchange it. Once you have a RMA write the RMA on the package and print out the RMA return slip we email to you and place it in the package. Send your item to: AND SO IT IS! LLC, 1750 gunnison trl, topanga CA 90290, United States.

Payment + Sales Tax

What methods of payment do you accept?

We accept all major credit cards. We do not accept personal checks, prepaid debit cards, or money orders.

Will I be charged Sales Tax?

Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be calculated and displayed at checkout.

Wholesale Buyers

Can I purchase wholesale for my retail store?

Yes! Our wholesale sales team is ready to serve you and provide your business with our line sheet.  You must have a resellers license to purchase. Please send an email to sales@rituel.com to inquire about buying wholesale.